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[quote] On 10-12-2013 18:21, Miek wrote: [quote] On 09-12-2013 13:42, Armand wrote: How did you manage to persuade them to refund it (so I can try the same thing)? [/quote] Phoned them up; first time "no, nothing we can do but you might find something on our website"; second time I asked which departments have the power to refund and manage to squeeze out a "the email team have more power" then wrote an email saying I've had conflicting advice.. Emailed them asking where I can take my complaint further; explaining 'that I'd been given run-around' then got a phonecall a week later offering a full refund. GL :)
[ This Message was edited by: Miek on 10-12-2013 18:21 ]
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